Refund policy
Return & Refund Policy
Last updated: June 2026
At Vinolira, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept return requests within 30 days of delivery, subject to applicable consumer rights and the conditions below.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include proof of purchase.
To initiate a return, please contact us at:
Our support team will provide return instructions.
Non-Returnable Items
The following items cannot be returned, except where required by applicable law:
- Gift cards
- Downloadable products
- Items marked as final sale
- Products damaged through misuse or normal wear and tear
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review the issue and provide an appropriate solution, which may include a replacement or refund.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item was damaged upon arrival.
- The wrong item was received.
- The product is defective.
- Applicable law requires otherwise.
Order Cancellations
Once an order is placed, it is immediately submitted for processing and fulfillment. Cancellation requests are therefore not guaranteed and may not be accepted once the order has been placed.
Our fulfillment process may begin immediately after an order is submitted. Once an order has entered processing, been packed, or been transferred to our shipping partner, we are unable to cancel, modify, or recall the shipment.
If you no longer wish to keep an order that has already been processed or shipped, you may contact us regarding a return after delivery, subject to this Return & Refund Policy and any applicable consumer rights.
Nothing in this policy is intended to limit any cancellation, withdrawal, refund, or other consumer rights that cannot legally be excluded under applicable law.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Email: vinolira.care@gmail.com
Thank you for shopping with Vinolira.